Monthly Archives: May 2019


Kitchen Display System vs. Kitchen Printer?

Originally designed to handle QSR businesses, kitchen video display systems have become increasingly common fixtures in quick, casual and fine dining kitchens alike. Kitchen Display Systems eliminate steps, cut down on errors, improve productivity and speed of service, and drive increased guest satisfaction across all types and sizes of restaurants. Full-colour displays and multiple screen layouts make orders easy to read. The Bump Box is designed to make orders easy to control. And rich reporting keeps you on top of staff productivity at all times.

With a Kitchen Display System, service is faster and more accurate, reports more detailed and complete, and end-of-day closings simplified: all at a significantly lower cost than printer, paper and ink. The IT Perspective Installation and configuration is typically very simple as everything is preconfigured, no matter how many controllers you run. Every network address, device ID, the wireless connection—all the technical settings—are preset, or are configured automatically on initial startup: including integration with your POS system.

You can modify any or all of these settings—from changing the IP address of the network adapter to changing the color displayed for soft drinks—from the most familiar of interfaces. The Financial Perspective Kitchen Display Systems have a lower Total Cost of Ownership (TCO) than Kitchen Printers For example, StorePoint Restaurant POS, there are two cost elements: all one-time, fixed costs.

1. A perpetual license.

2. Flat screen monitor(s). With printers, there are three costs: two of them go on forever. 1. The cost of the printer. 2. The annual cost of paper: R 2000-00 3. Annual cost of ribbons: R 3000-00 After four years, the cost of printing can be more than triple the cost of a kitchen display system.

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Operations’ Point of View

A busy kitchen can struggle to maintain control in an environment driven by slips of paper. With a kitchen display system, the operational inefficiencies of the “enter-print-post” method of placing orders, fighting for a spin of the order wheels, expediting, and quality control are eliminated. The endless stream of orders coming out of paper printers— and the problems of backlog when the paper runs out unnoticed—is ended. In its place: a simple, direct connection from the point of sale to the place of preparation. It makes the last steps easier and more correct, providing both chefs and expeditors with pictures of the complete meal for garnishing and presentation control.

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Three Emerging Retail POS Technologies

Emerging technology trends and mobile devices are changing customer expectations. To remain competitive, small and midsize retail businesses (SMBs) need to adopt a point of sale (POS) tools that address these changing needs.

According to Gartner’s Market Guide for Digital-Business-Ready POS Applications for Tier 2 Midsize Multichannel Retailers, 2016 (content is available to Gartner clients), it’s also important to consider how digital business-ready POS technologies will affect customers’ lifestyles.

For example, customers will start seeing checkout lines as a waste of time when other stores allow employees to check them out from anywhere in the store.

This article will help SMBs understand key retail trends and explain how new POS technologies can help businesses embrace mobile devices, social media and the internet of things (IoT).

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Technology #1: Mobile POS

Mobile POS systems integrate with common mobile devices like tablets and smartphones to scan products and process payments. According to Gartner’s Hype Cycle for Retail Technologies, 2016 (content is available to Gartner clients), these technologies will become mainstream in less than two years.

These systems can speed up the checkout process and help employees better interact with customers. They’re also useful for small retailers with limited floor space, as they reduce the need for a dedicated cash register.

Mobile POS systems are more suitable for low-margin items, such as groceries, than high-margin categories, such as apparel and electronic items. These products require proper bagging and de-tagging by store associates.

If a retailer has fixed checkout areas, they should make sure that the mobile POS system integrates with their main POS app.

Benefits of Mobile POS for Small Retailers

Mobile POS systems can help small businesses and retailers in a number of ways:

  • Manage multiple stores and engage with customers in a better way: Mobile POS lets retailers track their sales, profits and inventory levels at different store locations using a unified dashboard on their mobile device. Some options integrate with loyalty management programs so customers can access them from their mobile device.
  • Improved sales and data security: These systems allow sales associates to conduct transactions easily from any location inside the store, thus providing better customer service and making more sales. In addition, transactions carried out through a mobile POS are fully encrypted and do not store card data.

Is Mobile POS the Right Solution for You?

According to a recent survey by Boston Retail Partners, 84 percent of the surveyed retailers plan to deploy mobile POS solutions within the next three years.

Many SMB retailers who called Software Advice were also interested in buying a mobile POS in the near future. Here are some sample conversations:

  • A small retailer with a single-store operation wanted a POS system that could automate their sales and track inventory efficiently. They were also interested in a mobile POS option since they visit about 40 events and shows annually.
  • Another retailer with operations across four stores was unhappy with their existing POS system due to ongoing data loss. They also required better credit card processing and were interested in a mobile POS for sales during trade shows.

A mobile POS helped these retailers:

  • Make sales at various trade shows and events. Retailers can meet customers directly at trade shows and conduct sales on the spot. Also, they won’t need to convince customers to visit their stores at a later time, increasing the chance of a sale.
  • Check inventory levels. When a customer asks for a specific product, the associate can use their mobile device to check its availability. If it’s not in stock, they can even place an order for it.

To view the various options, check out our guide to mobile POS systems.

Technology #2: Loyalty Management Systems

These systems enable retailers to reward and interact with regular customers through a centralized system that tracks loyalty points, discounts and gift vouchers. According to Gartner’s Hype Cycle for Retail Technologies, 2016, loyalty management systems will become widespread within two to five years.

These systems can help small retailers encourage and reward customer loyalty. They can help businesses track customer interactions on social media and mobile, and provide appropriate rewards, such as cashback offers or special recognition.

Benefits of Loyalty Management Systems for Retailers

Loyalty management systems can benefit retailers in numerous ways. Here’s how:

  • Increase sales: Loyalty management system capabilities help you build and maintain ongoing relationships with your most loyal customers.
  • Simplify loyalty program adoption: These systems can enable customers to participate in loyalty programs using mobile devices, increasing their adoption.
  • Appeal to millennials: recent study found that millennials are twice as likely to pay a premium if they are earning loyalty rewards.
  • Understand customers’ buying patterns: Retailers can track and understand their customers’ buying patterns. They can offer personalized deals to customers based on their purchase histories and buying trends.

How are Loyalty Management Systems Useful to You?

Thousands of small and midsize retailers already use loyalty management systems or seek to deploy one. Based on a recent survey by Local Commerce Monitor, nearly 24 percent of the SMBs surveyed offer some kind of loyalty program. About one-third of the respondents plan to start offering a customer loyalty program in less than a year.

Chris Luo, VP of Marketing, FiveStars, a loyalty technology company, revealed to Forbes contributor Nicole Leinbach-Reyhle that he believes most retailers that retain customers through repeated sales have better chances to enhance their overall profitability.

Luo is also of the opinion that loyalty programs enhance the overall lifetime value of customers by nearly 30 percent through retention and increase in number of visits and spend.

Retailers can use loyalty management systems in numerous ways.

For example, an SMB crafts retailer in the US that deployed a customer loyalty program had nearly 20,000 customers sign up for the program. The retailer can now identify the most valuable buyers and reach out to them to promote sales events, trade shows and new merchandise.

Technology #3: Digital Wallets

A digital wallet solution securely stores a person’s credentials, such as bank account details, identification cards, loyalty programs and payment cards. Customers can use it in a retail store using their mobile devices.

According to Gartner’s Hype Cycle for Retail Technologies, 2016, digital wallets will see mainstream adoption in two to five years.

These wallets can also store multiple payment options, and customers can keep track of their loyalty program progress and benefits.

Apple Pay in action

Before making large technology investments, SMBs should determine whether there is customer demand. As the technology becomes more popular and SMBs adopt digital wallet technologies, they should explain the advantages of these systems to more reluctant users. Incentives should be considered in order to drive customer use.

The use of digital wallets can significantly increase sales for small retailers. Customers will appreciate the ease of transactions and the opportunity for customized offers.

Benefits of Digital Wallets for Retailers

Digital wallets can make the transaction process faster and more efficient. They also offer additional benefits:

  • Simplified buying process: Digital wallet technology can ease the shopping experience for customers by securely storing customer’s’ payment card information on the server.
  • Increased sales: Customers usually prefer a streamlined buying process and would return to a retailer if their overall transaction process is quick and easy. This gives opportunities to increase sales as existing customers would repeat their buying.

How are Digital Wallets Being Used?

An apparel retailer that operates in two stores contacted Software Advice regarding a retail system to automate their core checkout processes, manage inventory in the stores and track customers. They need the system to support payments made through Apple Wallet or Android Pay, as well as have e-commerce functionality and back office analytics.

Takeaways and Next Steps

These technologies are already in the wild, and customers will increasingly rely on their ease and convenience. To remain competitive, it’s essential for SMBs to be aware of these trends and develop a plan to adopt them within the next two to five years.

Have a look at our website to see what to keep in mind when it comes to technology for your business that best fits your company’s needs.

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New Restaurant Trends 2019

Interior designer Haldane Martin designs bespoke furniture that enhances the restaurant experience and creates original spaces with bold identities. The creative genius chatted to us about 2019’s biggest restaurant design trends.

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Haldane Martin with Jessica Rushmere, owner of Swan Café. Photo by Micky Hoyle.

Q: What are the biggest restaurant trends at the moment?

A: Trends are tough to define. I’d encourage people to discount décor trends in favour of considering the global lifestyle consciousness trends. Right now the overarching trend is awareness. Looking at our impact on the earth. There’s also a meta-trend, not just décor, of subcultures based on the kind of food you eat. Vegans, vegetarians, conscious carnivores, banting, etc. One can either offer all options or build your brand around one food subculture. Each subculture has an ideology ripe for expressing. It’s interesting to explore these eating [and] lifestyle trends from an interior design perspective.

Q: Which colours are popular right now?

A: Part of the success of Swan Café is the bright, happy colors. (Cape Town is saturated with dark, woody, industrial spaces prominent five to 10 years ago when we did Truth Coffee). Bold colors are quite key, but with a sophisticated slant to them.

Q: What about lighting?

A: Lighting is crucial to creating a mood in any space. First and foremost, natural lighting is important in restaurants and cafés. There’s a definite lighting trend towards LED everything because they are energy-efficient and quality of light curve is pretty good. I always use warm lighting for restaurant spaces to make space feel cozy. It stimulates your appetite, whereas cold lighting doesn’t. It makes people linger longer.

Q: Is communal eating becoming more popular in South Africa?

A: Communal eating is an interesting trend on the increase. South Africans are quite open to the communal eating layout. It suits our social, hospitable local culture where people don’t mind sharing a table. I often use it in conjunction with other seating options like two-seater tables for couples and bar seating, like at Swan CaféKunjani Wines and Mad Giant Brewery. Restaurants need flexibility. I include multiple styles of seating and multiple levels of comfort.

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The bar setting at Swan Café. Photo supplied.

Q: Which materials are dominating in restaurant interior design?

A: We’ve seen a lot of eateries covered in plants and a lot of rattan or cane furniture, which ties into the South American relaxed tropical trend. Both reflect the trend towards sustainability and awareness. In terms of materials, practicality and trends can never be divorced from one another. When cleverly used, basic building material like the humble brick can be a durable and stylistically strong material in an interesting pattern. Function, comfort, trends, and budget are interwoven. If I was creating a fine-dining space, I’d take contemporary art deco references; if it’s an ice-cream shop, I’d maybe pull from the Memphis trend; or, for example, for a bar I did in Botswana, I looked at South American modernism.


Benefits Of Implementing an ERP System

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HR ERP Solution, HR Solutions, HR Software, HRM Software, HRMS, HRIS

Every organization has its unique processes, services, and products which altogether make it different from others. Enterprise Resource Planning or ERP tool is not only essential for big companies, but it is also effective for small SMEs and startups. It is worth mentioning that ERP systems play a significant role when it comes to organize and process financial data. It also improves the overall business development activity in the long and short term. In addition to these advantages, by utilizing ERP Software for your organization, you can increase the efficiency of your processes, decrease costs, streamline processes and as well as improve productivity.

Let’s take a look at 6 common benefits of utilizing  ERP Software in an Organization.

 

1. Greater Efficiency

An ERP or Enterprise Resource Planning software greatly reduces the need to manually enter information and also eliminates several repetitive processes. An ERP software can also streamline business processes by making them efficient and easier for organizations to collect data and information, irrespective of the various departments.

2. Customer Service

Your Clients can also avail several benefits from the utilization of ERP software. Since client information is streamlined and centralized, your sales team will be able to focus on maintaining and building strong customer relationships, globally as well as domestically. You can easily access ERP’s contact center software and marketing automation and ensures that your customers and clients are being interacted properly.

3. Data Security

One of the notable benefits of ERP Software is data security. Data security is not a concern when you rely on an ERP solution for your organization. An ERP software can improve the security consistency and accuracy of data, all through built-in firewalls and resources.

4. Improved Reporting

ERP software helps in improving reporting further making it customized and easier. This software gives you the ability to compare functions across departments and analyze them without the hassle of several emails and spreadsheets. With improved and enhanced reporting capabilities, your organization can easily respond to complicated data requests.

5. Flexibility

Modern Enterprise Resource Planning or ERP software systems are flexible, configurable and robust. They can cater to the unique needs of your  business organization. ERP software can adapt to the ever changing needs of a growing business and allocates the resources in a sufficient manner.

6. Productivity

ERP helps in controlling your organization’s costs efficiently, saves your time and even increases the production levels. It further implies that you will be able to manage your whole business organization effectively. ERP Software implementation also  improves the productivity of a company’s managers and employee

Conclusion:

The organizations which do not use ERP find it tough to undertake proper planning for maintenance and production of the materials. Implementation of ERP in the processes of an organization can prove to be highly beneficial to optimize successful business operations to boost growth and improve efficiency. For any further information and query, you can contact us anytime.

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Mail us at salescpt1@retailandrestaurant.co.za Remember to mention if it is for retail point of sale or restaurant point of sale. Regards The RRBS Team