Category Archives: POS Software

5 ways to ensure a more profitable future in retail

It’s clear that the retail landscape is in a state of a major transformation. Thanks to disruptive technologies and changing consumer behavior, traditional retailers are under increasing pressure to keep up with digital-first companies such as Amazon, Takealot, Superbalist, etc.

StorePoint POS Back Office

A large SA retailer that employs approximately 40,000 people, is implementing a survival plan to ensure it does not close its door, having previously reported having struggled with making enough profit in the past. The retailer’s plan, which will help to up its game, is based on seeking funding and not using technology to up its profits.

The future could look bright for those retailers who are willing to embrace innovation and invest in long-term growth. But how do they need to adapt? And where should they be focusing their spend and resource?

Here are 5 ways retailers can safeguard their position in an omnichannel world.

1. Bring the shopping experience to life

There’s no doubt that the selection pressure on retail businesses is changing, and those that fail to adapt certainly face decline and even extinction. But whilst traditional retail businesses based on brick-and-mortar stores urgently need to update their business models for the Amazon age, they also need to start recognizing the unique advantages their physical locations offer – and then using technology to enhance them.

After all, unlike shopping online, the brick-and-mortar experience is one of true discovery, which can be done with friends, and also offers the possibility of in-person interactions with retail staff. The more retailers can play up these three elements, the more they can win back the hearts and minds of consumers, using the opportunity of in-store interaction to their unique advantage.

2. Break down departments to connect shopper behavior online and in-store

If retailers invest properly in infrastructure that breaks down internal departments, they will be able to offer consumers truly omnichannel shopping experience.

Until recently, there was no connection between what a shopper bought or looked at online and their behavior in-store. But knowing who the customer is, where they are, and their preferences is critical. To do this, retailers are using analytics, location, and context, and seeing rising sales as a result.

By aligning back-end operations with front-end customer service, and using technology at every step of the supply chain, the retail industry will start to get a single, multi-channel view of its omnichannel customers. This is exactly what it needs to offer the seamless, streamlined experience that consumers now demand.

3. Gather deeper insight into stock and inventory

Tied to the above point, part of developing insight into a customer’s in-store behavior includes collecting data around stock and inventory. At present, the structure of many retailers fails to live up to the needs of modern customers. Stock is typically received and allocated to different departments that serve the physical shop, e-commerce, pop-ups, and wholesale. But this kind of approach is no longer fit for purpose in an omnichannel world.

With growing customer demand to access any item through any channel at any time, retailers need to have a precise picture of their inventory 24/7.

To achieve this, and ultimately increase profit margins and retain customers, retailers must improve their POS systems and make better use of inventory tracking technology. Investing in technologies such as radio-frequency identification and electronic shelf labels will enable retailers to monitor stock levels in real-time, and ensure they know exactly what they have in at any given time. Not only will this avoid customer disappointment in out-of-stock items but it maximizes efficiencies, saving the retailer time and money in the long-run.

4. Empower employees with technology

If brick-and-mortar retailers are going to overcome the challenges they face, they must be willing to invest both money and time into offering the kind of experience customers have come to expect. Perhaps surprisingly, the focus for this investment starts with employees – more specifically, empowering employees through digital technology and connected workplaces.

After speaking to 900 managers and non-managers in global retailers, and conducting interviews with two industry experts for our report The Road to Digitalisation in Retailing, we found that retail workers using digital workplace technology were not only more productive (72%), but also better able to differentiate their customer offering against the competition (59%).

The benefits of digitization for employees is clear. But with more than a third of those surveyed saying retail has been slow to implement workplace technology compared to other industries, retailers must make this more of a priority. To thrive, they must focus on technology at the edge of the network – in the physical locations that staff and shoppers are most likely to interact, and then provide staff with the connected digital tools that allow them to deliver a more personalized service to every customer.

5. Think differently about success and ROI (long-term investments vs. short-term gains)

After years of focusing only on spending that brings immediate results, retailers are having to accept the need for long-term investments in both POS systems and people. Because unless they conduct a full overhaul of their legacy infrastructure and bridge the skills gap by outsourcing the right talent, they stand little chance of navigating digital transformation successfully.

Rather than mothballing any project that doesn’t deliver instant gains, the industry needs to find new ways of measuring success over longer periods of time. Once retailers get comfortable with this, they can start to focus on building smart digital workplaces – spaces that connect back-end employees with those on the shop floor and provide them all with the tools and flexibility to do their jobs properly.

For retailers, the present can sometimes seem bleak, but the future doesn’t need to be. If that is, technology is embraced and integrated in a way that empowers employees, serves customers and improves the bottom line, and retailers prepare to hold out for longer-term results.


Restaurant POS Benefits

online-pos-system
online-pos-system

Here are a few things which can be taken care of by using a StorePoint POS Restaurant Management system:

  1. Table Restaurant Management.
  2. Creating Multiple Menus
  3. Order Customization with Modifiers
  4. Different Menus for special events with Special rates and taxes
  5. Add/ Split Bills
  6. Multiple payment Gateways
  7. Manage Dine-in Services
  8. Manage Delivery
  9. Take away Management
  10. Multiple Reports.
  11. On-line Food Ordering
  12. Automated Stock Alerts
  13. Cash Management
  14. Supplier Management

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Advantage of Cloud-Based POS System

Technology moves on and new features are often launched. Today many POS Systems are cloud-based and this can be a real advantage as it offers many features and facilities to your store. Here we list some good reasons to have a cloud-based POS system and increase your productivity.

1. Flexibility

A cloud-based POS system can be accessed from any devices as long as it has a browser. From a phone or a tablet, from work or from your sofa, you will always have access to your data. Managing your business doesn’t mean that you have to be in your store anymore.

Cloud _POS_System

2. Mobility

Besides managing your business from home, a cloud-based POS system also allows you to be mobile inside the store. As the system can be used from a portable device, it allows sellers to move around with the equipment. This can be very practical as vendors can have the product’s information quickly available. Moreover, this feature is extremely used in restaurants as it allows waitresses to automatically send orders to the kitchen printer, and take payments at the customer’s tables. Having an mPOS system, therefore, improves customer service.

3. Real Time Processing

As soon as an item is sold, the cloud based POS system instantly saves the information. Sales reports, stocks and customer information are always updated.

4. Secure Backup

With a cloud based POS system, data is always saved online, which makes the system safer. Additionally, as everything is automatic, you don’t need to worry about where and how often your data needs to be backed up. 

5. No High Up-Front Costs

Most of the times a cloud-based POS system can be installed on your existing device, which will save you from buying an expensive hard drive, such as a computer. Regarding the software, it can come for free to up to R 10,000. The cost of the program varies depending on the number of cash registers, the number of items in the store and the number of vendors.
Additionally, you will generally need to pay a low monthly fee. This will typically be between R400 and R900, and the fee can be fixed or based on credit card processing charges.

6. Personalized POS System

A cloud based POS system has many different options and you can decide which ones you need for your store and which ones you don’t. Marketing, accounting and loyalty programs can be totally adapted to your needs. You might need a management option to help you successfully control your employees. Also, it could maybe profit your store to have a powerful loyalty program that could advertise your business.

Pos __system

7. Have the Latest Trend

In today’s world technology is moving very fast, and you don’t want to have your new equipment obsolete a few weeks of possession. A cloud based POS system can usually be updated easily and for free. New versions secure you will always have the latest trend and the best available tools.

8. Keep track of your Performance

A cloud based POS system can easily be upgraded, and it can track your growth and business needs. Additional product lines, features or stores can be added to the software. Nevertheless, even if it is rare for this equipment, don’t forget to check if your provider charges a cancellation fee to avoid being locked in a specific contract.

Even if a cloud-based POS system seems perfect, there are a few points to check before opting for this option. Check how you can transfer your data from your existing POS system, and if the provider will help you in this process. Also, you need to be sure you have a powerful internet connection or software that can run without it, and synchronize when you are back online. You don’t want to be in a situation where you can’t receive any payments.

On-Line Integration

Cloud-based point of sale systems offers easy integration to accounting packages like Sage One and QuickBooks. Integration also means quick access to restaurant food online ordering like StarvinMarvin Food On-line ordering system

Are you tempted with the advantages and importance of having a cloud-based POS system at your store? Before making a choice, you need to know which features your business needs.

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Introduction affordable Restaurant Point of Sale

StorePoint POS Green-line
StorePoint POS Green-line

Since Retail and Restaurant opened its doors in 2009, we have always been asked for an affordable restaurant point of sale. Traditionally restaurant point of sale has been always more expensive than a retail point of sale, due to the complexity that the restaurant point of sale has to deal with when compared to the retail point of sale. Through the years Retail and Restaurant has always kept the idea of a more affordable restaurant point of sale, and as the demand has grown, the decision was made to make a more affordable restaurant point of sale available.

Retail and Restaurant is happy to introduce StorePoint Restaurant POS Green-line. StorePoint Restaurant POS Green line is an entry-level restaurant point of sale solution aimed at startups like small cafe’s, bars, bakeries, bistro’s, cars wash, deli’s, fast foods, micro-breweries, restaurants, pizzerias, pubs, taverns, and wine tasting farms.

StorePoint POS Green Line offers all the traditional point of sale functionality one would expect restaurant point of sale offers.

Point Of Sale

Sell from a smartphone or tablet, StorePoint POS Green-line works on Android smartphone and tablet. Printed or electronic receipts Give the receipt to customers in a way they prefer: printed or sent to an email.

Multiple payment methods whether it’s cash or card, integrated or not, or any combination of them – you will have a choice.

StorePoint POS reports

Point of Sale Functionality

Discounts. Apply discounts to the receipt or specific items.

Refunds. Refund the selected item or all items on the receipt.

Item variants. Condense the list of items, simplifying their creation and management. Useful if some products come in multiple versions like different sizes or colors.

Cash management. Track cash movement to reduce mistakes and staff manipulation.

Work offline. Make sales with weak or unstable internet. All data will be automatically synced once the connection is restored.

Hardware. Supported hardware: receipt printer (Ethernet or Bluetooth), bar code scanner (Bluetooth or USB), cash drawer.

Multiple locations. Manage multiple stores under one account. Track your sales, inventory, employees, and customers — everything you need to know in one place.

User security. User security is achieved with the role and level security making sure users only have access to functionality they should have access to.

Secure Data Backup. Storepoint POS Green-line stores data in a secure database making sure you have backups and unauthorized access is not allowed.

Cloud-Based Realtime Reporting. Gives you information on the go, and information to make informed decisions.

Inventory Management

Items import. Quickly add thousands of items using the CSV-spreadsheets.Track inventory. Track the stock of products and their components.

Low stock notifications. Receive daily notifications about low stock to make the necessary item orders in time.

Purchase orders. Plan purchases, export records to suppliers, track stock receipts and manage vendor relationships.

Transfer orders. Easily create transfer orders and move stock between your stores. Increase and decrease stock levels for received items, damages, and loss. Perform full or partial stocktakes with a barcode scanner or manually. Track stock of items produced out of ingredients.

Reporting

Gain insights into the flow of your inventory by viewing adjustment log. View report on the cost and potential profit of your inventory. Track the sales growth or decline compared with the previous day, week, month and promptly react to changes. Sales by item analytics allow the best-selling items to be determined and therefore the right purchasing decisions can be made. Identify the cash lack at the end of the shift and track employees inaccuracy or manipulations. Receipts history review allows you to monitor each transaction: sales, refunds, discounts. Browse reports on the tax amount needed to be paid and save time for their calculation. Export sales data to the spreadsheets for detailed analysis.

Employee Management

Track each employee performance and make informed business decisions. Information on the workload per hour allows for efficient management of your staff. Manage access to sensitive information and functions. Time clock for employees.

Restaurant & Bar Features

Kitchen printers at cafe or restaurant to inform cooking staff what to prepare from an order. dining in, taking their order out, or requesting delivery. Table management to manage your restaurant floor making orders go to the right tables.

Support

24/7 live chat support. Skip the queue on our live chat support. Our dedicated team is there for you 24/7.

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What is e-commerce?

So what is e-commerce and what does it entail?

E-commerce, also known as electronic commerce or internet commerce, refers to the buying and selling of goods or services using the internet, and the transfer of money and data to execute these transactions.

So how does e-commerce works?

In e-commerce, exchanges occur between two parties over some electronic medium, typically the Internet. These exchanges are most commonly transactions between companies and consumers, wherein consumers purchase products and services by credit card payment over a secured website.

What are the benefits of e-commerce?

Extend your customer base

With an online store, it is possible to create an online presence. This means that customers don’t have to drive past your store to discover your store. Take an example of the e-commerce website wish.com It took South Africa by a storm and is one of the top e-commerce sites in South Africa, without being in South Africa.

Customer Convenience

Today’s customers demand convenience to shop from anywhere. Gone are the days where consumers stick to a time to make purchases. So why not when a purchase is on the mind of the customer, enable them to buy from you, at a time a customer prefer?

Saving Cost

With operating cost like staff’s salary and electricity to keep your doors open, e-commerce is the way to go. E-commerce enables you to trade 24/7 and capitalize on the demand for your product at any time of the day. No human intervention is required to sell a product. With less staff, your actual profit goes up.

Secrets of a successful e-commerce site

  1. Don’t rush the launch. One of the biggest mistakes unsuccessful e-commerce entrepreneurs make is forcing or rushing the launch of a website. Make sure your e-commerce site adheres to good e-commerce principles and design.
  2. Put the focus on the customer. Security and convenience is the issue. Make sure you chose a reliable payment gateway and that the e-commerce site is user-friendly to use.
  3. Test absolutely everything. Make sure your e-commerce site is working as it should.
  4. Work closely with social media.
  5. Incorporate social elements.
  6. Go mobile and keep in mind that your e-commerce site design is mobile phone friendly.
  7. Stay on top of SEO. This is a continued effort to stay ahead of the online battle to get found on Google searches. Speak to your RRBS agent for assistance.
  8. E-commerce is the perfect opportunity to learn more about your customer. Not only do you learn about spending habits, but you get more information like birthday dates to use for future CRM and marketing campaigns.

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Mail us at salescpt1@retailandrestaurant.co.za Remember to mention if it is for retail point of sale or restaurant point of sale. Regards The RRBS Team