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What makes a point of sale system the best POS system

Telpo TSP688 Android POS Unit

What makes a point of sale system the best POS system

June 6th, 2016 — Posted by Prince Humphrey

retail pos crossword

It is not easy running a retail business but having the right tools will ensure you are able to run your business more efficiently. I have put together a few pointers for knowing what makes a point of sale a good Retail POS, especially if you are looking to invest in a Retail POS system that will help you sell, manage your inventory and still provide useful business insights.

What makes a Retail POS system a good system? You may want to ask if you are a retail business owner and if you are looking for a good retail POS system for your retail store. This is a valid question but certainly not a very good enough one. I’ve been advising small business owners for over 5 years and I can say I have seen business owners make the same mistake over and over again. This is not an attempt to apportion blame but to use this medium to correct this pervading orientation behind these mistakes. Business owners are wont to say “I understand my business”. There is a massive element of truth in this but it’s also laden with a massive pitfall. So what are the pitfalls?

  • Over-reliance on brain power: The human brain is capable of retaining massive amount of information so you may achieve some modicum of business success when you rely on yours. The great danger is you may be susceptible to a serious limitation in the amount of key business information that’s available to you.
  • Inability to plan: Of course, this certainly depends on the size of your business. This goes for the follows on from the first point raised above. The gap in information will obviously deprive you the opportunity to plan. Planning can be short, medium and long terms. You can never plan the growth of your business in your head. It’s never done and it can never be done! Even a very small kiosk owner still make plans his business.
  • Inability to track business growth: You can’t track what you never planned and executed. For you to know if your business is growing really well and in what areas is it growing, you need the right tools.

Tools? You may be wondering “what’s my business with tools?” Tools are not only those heavy machinery you see on factory floors. A tool can be as small as your palm. Yes, small enough that you can hold it with your hands and you can literally keep it in your handbag. What’s is this tool then? Sorry, it’s neither your smartphone nor your tablet but good POS software and inventory management system. To make it even better, a system that combines a point of sale software and an inventory management software. Such system should still have the capability to provide key business insights which are easily and readily available. So think having to run your business with your smartphone or a tablet.

There are several software in the market purporting to be the best point of sale software or system in Nigeria or even the best inventory management system in Nigeria, this is expected. But what really makes a software or system the best?

  • It does what it says and more: The best point of sale system should enable you run your business efficiently and to grow it.
  • It should allow seamless sell and inventory tracking: It should give you the opportunity to seamlessly sell and still be able to track your inventory. If your Retail POS is not doing this, ditch it. Any loyalty for such system is misplaced.
  • It should provide insights: You need insights into the health of your business. A system that does not give you this should also be canned. Of course your priority is to sell but how do you know your best sellers? You want information about your best products. You also want to know the amount of inventory you have left in stock. A retail business goes beyond buying and selling.
  • It is portable: This means you are able to use it anywhere and at any time. Most retail systems are clunky and not easy to move around but the best Retail POS system should give you this benefit. As a business owner you should be looking to access those business insights (read #3 again) on the go.

Now that you know what you should be looking for; the key attributes, I am interested to know about your experiences. Do you get the best from your systems or you are using them just because they do the job? You can submit your comments below

Source
https://www.prognostore.com/blog/what-makes-a-point-of-sale-system-the-best-pos-system

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5 Benefits of Tablet POS

April 10, 2019 18:22 pm by Maria Bowes

Tablet POS for food truck and takeaway
Tablet POS for food truck and takeaway

Reduced upfront and long-term costs

Compared to a traditionally integrated point-of-sale, which can cost tens of thousands in upfront fees for equipment and setup, a tablet POS system relies on standard computing equipment, such as an iPad or Android tablet or Windows tablet. In addition to the cost of the equipment, traditional POS systems typically charge a software license per register and then a yearly maintenance fee on top of that. In some cases, you have to pay for upgrades on top of it. That doesn’t include support or training, which can be as much as R 3000 per day. The problem with this model is that if you’re unhappy with your purchase after a few months, you’re out the full cost upfront. The new tablet systems operate on a SaaS (software-as-a-service) model, which means that you often pay nothing up front and then pay a small fee each month for the use of the software. It is common to pay as little as R 800 per month to get started. Also, if you don’t like what you signed up for, you can usually cancel at any time. So it put pressure on the POS software vendor to up their service.

Ability to manage your business on the go

If you don’t want to sit in your office every evening scrubbing the daily sales records, you won’t have to. With many tablet POS solutions, you can see sales, inventory, and customer analytics in real time from any mobile device. Such tools provide greater flexibility and transparency, helping you to streamline your business so that you can feel confident that everything is under control when you step away from your store. Imagine knowing who your best customers are even when you are not present. In addition you can do stock takes with a tablet and input the data life. No need for expensive scanners to input data. With managements apps one could know what is happening in the store without being there.

Free Instant upgrades, back up and support

Since the software of tablet POS providers is based in the cloud, new features, as well as security upgrades, are pushed through to your system instantly. There is no need to hire a consultant or have anyone come to your store since these upgrades are done remotely without any downtime to your business. This can be a huge productivity and cost advantage over traditional systems, which often require onsite expertise and significant business downtime. Support is also given on the spot as there is no need to dial in with remote control software. All support and changes to the point of sale happen in the cloud.

Load shedding

With the current electricity grid in South Africa constantly under pressure Tablet POS handles load shedding with a breeze. Not only do you stay open for sales, but your StorePoint Tablet POS offers offline redundancy should you have no power and your router is off. So your downtime is limited to the minimum. In addition to this, you save cost as a tablet does not need an uninterrupted power supply (UPS). So it means another saving. Normally when electricity is restored after load shedding there is a chance that a power spike might damage your equipment. One thing we have definitely experienced lately at our support desk. With Tablet POS no damage and always open for business, while your competition is closed or must invest in expensive low noise generators or inverters.

Seamless Integration with Helpful Tools

While legacy systems don’t tend to play well with others, tablet platforms easily integrate with many third-party tools. Many of the new tablet POS systems offer seamless integration with marketing tools such as loyalty programs, email campaigns, and rewards, as well as critical business tools like accounting software like SageOne, Xero Accounting, QuickBooks and payment processing like ZipZap. This allows you to manage your entire business all from your POS. New tools are being created for tablet POS systems every day, which means that your job will get easier and easier over time. All of these advantages add up to an attractive business proposition. Lower costs, higher productivity, and reduced risk are all significant contributors to your business’s bottom line. As always, we are available at Retail and Restaurant Business Systems to answer any questions you may have about upgrading to a new tablet POS system. Gives us a call or Whatsapp us on +27764293989


online-pos-system

The truth of Point of sale pricing

Point of sale terminal

April 10, 2019 4:22 pm by Maria Bowes

So, you decided you want to open a new shop or restaurant and one of the things you would need is a point of sale system. You search on the internet and find a company that has an advertisement for a point of sale system. Depending if you look at retail or restaurant pos this becomes more confusing. You read an advertisement that says “Full POS SOLUTIONS FOR RETAIL STORES R 7,999. You look at the other quotes and immediately feel why are these other quotes so much more?

We all know the cost of a new point of sale hardware and software. Years go into the development of a proper retail pos system and even more for a proper restaurant point of sale. Hardware is imported and with the current rand-dollar exchange rate does not help the pricing as everything is imported. The average store or restaurant owner or decision maker when it comes to deciding on a new point of sale system does not have the experience to make a selection of point of sale. There is a lot to consider:

  • What is the spec of the hardware? Windows 10 does not perform well on a Core2Duo computer.
  • Which operating system does the hardware use? How long would Microsoft still support my operating system? Windows 7 has 8 months to go. So no more security updates from Microsoft and in time software like anti-virus software might not be able to run on your pos hardware.
  • Would my data be safe and my point of sale system run smoothly on the operating system?
  • Would the operating system prevent me from using updates on my point of sale system?
  • Then even a bigger question. What type of point of sale software can be included in a price of R 8000-00 including the POS software? Does it really so the job in terms of stability and reporting. Not to mention the functionality?
  • During our years in the point of sale industry, we can remember how things used to work. So in some legacy point of sale pos system, the current and history databases still exist today. You need to do an end of day to get the full report. Should you forget to do an end of day, the pos system keeps the data under current history.
  • Which type of database do you get with a new point of sale at R 8000-00? Most likely a pos system that still uses Microsoft Access or the Firebird Database. In some instances, your point of sale could also be of an age where it does not query your SQL database that quickly anymore.
  • Older databases tend to offer less protection to data loss and the recovery of data.
  • As databases get older, it gets more difficult to add functionality to the point of sale, and limitations to speed, access, and offline redundancy become an issue. Older point of sale systems tends to have a lot of data corruption when attempting to create offline redundancy.
  • Every business needs to manage its inventory and most POS systems will help by tracking stock levels with each sale. Always have up-to-the-minute, accurate inventory data to keep up with your customer’s demands. In South Africa, it happens so often that a retail system is offered in a hospitality environment. Just because it has an interface that resembles a true hospitality system, does not mean it does the function of a restaurant pos system. Does it look at your food cost? Here I don’t mean your end product’s total costing, Food cost is simply the total cost of your food net of existing inventory. Usually, beverage costs are counted separately but occasionally these are combined. When expressed in a percentage, the food cost is simply one’s net food purchases divided by the restaurant’s net sales. Retail systems do not have this.
  • Does your POS system offer mobility and offline redundancy? Tablets need to be able to run offline and must use the latest technology. Remote desktop to connect the two does not work. You will end up with a slow pos system or data loss. Resulting in downtime and less opportunity to sell.
  • Does your so-called point of sale for your restaurant have a reservation system in place? You will find your retail system does not have this.
  • Is your POS system PCI compliant?
  • The fact is that most transactions are paid with debit or credit cards today. In order to accommodate your customers and keep them safe, your POS system should support the PCI DSS standards.
  • Returns and exchanges are something every business has to deal with. Your POS software can help make this a painless process for you and your customers.
  • Track employee attendance and sales easily by them simply logging-on to a terminal. All this information can be reported on or exported to accounting software for payroll processing.
  • Retail POS systems are mostly centered on the actual sales transaction and all the tracking of this information. Many of the common software features like inventory tracking, sales reporting, returns processing, and customer loyalty/couponing functions are essential in a retail environment. While all businesses will need reporting features, retail applications will especially want to have a very granular level of control to see sales data at the individual product and category levels. Retail POS requirements are the most wide-ranging but most software.

From a hardware perspective, retail applications will definitely need a barcode scanner to easily input product data for quick check-outs. Since most input is based around the scanner, things like touchscreens and all-in-one terminals are definitely useable in a retail environment but are not as essential. Since you will probably be doing a fair number of transactions per day, having a reliable thermal receipt printer like the Epson TM-T88V will also be a big concern. A robust scanner and printer will ensure your lines move quickly and make the customer experience a positive one.

  • Restaurant/Hospitality
    The biggest difference between a standard retail POS and those used in restaurant or hospitality environments is how the sales transaction is handled. In retail, everything is inputted for the sale and paid for immediately. In restaurant/hospitality, an order is placed for food or service which is only paid for after it is completed. A suitable POS system will have to be able to suspend these orders until payment is received. Likewise, options to customize orders, schedule reservations, and manage seating/rooms are all musts. The interface of the POS software is also going to be quite different. In retail, your main input type with being with a barcode scanner while in restaurant/hospitality you’ll most likely be using a touchscreen. Having a software interface that is touchscreen friendly, like StorePoint POS, will be very important for many businesses to allow easy order entry.

On the hardware side of things, the biggest difference to retail POS is the importance of the barcode scanner. While it may be needed occasionally, most input in a restaurant/hospitality environment is manually done through the POS software. This is where a touchscreen can really help make this process easier. Since space is also often limited in these applications, all-in-one terminals are very commonly used since they limit the mess of cables and have integrated touchscreens. Receipt printers are important in every POS but when you are dealing with sending orders to a kitchen or other high heat environments, an impact printer like the Epson TM-U220D kitchen printer, will be preferred over a thermal printer which is fine for customer receipts. Additional is the printer redirection, which a retail system does not do.

Conclusion:

Having a POS system that meets all the specific needs of your business will make it an essential management tool and allow you to stay focused on meeting the needs of your customers and your management. Whether you’re a retailer or a new restaurant, determining how you’ll use the POS system will guide in your software and hardware selections. If you are still having difficulty or have additional questions, give our POS experts a call. We’re happy to help you out, even if you don’t buy from us. We are there to support the retail, restaurant and hospitality industry.


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Onpoint has teamed up with Zapper to bring you even more convenience.
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Zapper integration

5 Benefits of support agreements

When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.

The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.

1. A fixed price IT support contract can cost you less

Paying for IT support on a break/fix model is a total unknown cost to your business. You cannot plan for the costs, because you don’t know what your usage will be in the future. Ad-hoc support often results in unexpected invoices that are way above the all-inclusive options. Ensuring you have the right contract in place can save you a lot of money. Who likes to receive unexpected bills?

2. Your IT company has to work harder

When an IT support company charges a fixed fee, it is in their interest to ensure your systems are running at their very best. There is nothing to be gained from a customer having IT issues – in fact the opposite is true; they can lose money if a customer has lots of IT problems. Because of this, most IT companies will perform pro-active monitoring and maintenance to keep your systems healthy.

3. You should have less downtime

As mentioned above, monitoring and maintenance is a feature of most fixed price IT support contracts. Things like hard drive space, server errors, and performance issues are typically monitored. This allows the IT company to react to small issues before they become a big problem – saving you time and money because your systems stay online.

4. You only have a single invoice to deal with

OK, it’s a minor benefit. But rather than multiple invoices for everything they do, a fixed price agreement only sends a single monthly invoice. That means less things for your accounts department to deal with. Many providers will also collect fees via Direct Debit, so you don’t even need to worry about paying the bill.

5. 95% of issues are dealt with remotely

Rather than having to make an appointment to visit your premises, IT technicians can remotely access your systems. This can include carrying out maintenance tasks or working on faults. How does this benefit you? You don’t need to schedule an appointment, which takes time out of your day. You also don’t need to find something else to do while there is an IT technician sitting in your office stopping you from working. A good IT support company utilizes support tools that can perform many tasks in the background – even while you are still using your computer. It’s like stealth IT!

Source
https://m3networks.co.uk/general/5-benefits-of-fixed-it-costs/


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Mail us at salescpt1@retailandrestaurant.co.za Remember to mention if it is for retail point of sale or restaurant point of sale. Regards The RRBS Team