5 Benefits of Tablet POS

5 Benefits of Tablet POS

April 10, 2019 18:22 pm by Maria Bowes

Tablet POS for food truck and takeaway
Tablet POS for food truck and takeaway

Reduced upfront and long-term costs

Compared to a traditionally integrated point-of-sale, which can cost tens of thousands in upfront fees for equipment and setup, a tablet POS system relies on standard computing equipment, such as an iPad or Android tablet or Windows tablet. In addition to the cost of the equipment, traditional POS systems typically charge a software license per register and then a yearly maintenance fee on top of that. In some cases, you have to pay for upgrades on top of it. That doesn’t include support or training, which can be as much as R 3000 per day. The problem with this model is that if you’re unhappy with your purchase after a few months, you’re out the full cost upfront. The new tablet systems operate on a SaaS (software-as-a-service) model, which means that you often pay nothing up front and then pay a small fee each month for the use of the software. It is common to pay as little as R 800 per month to get started. Also, if you don’t like what you signed up for, you can usually cancel at any time. So it put pressure on the POS software vendor to up their service.

Ability to manage your business on the go

If you don’t want to sit in your office every evening scrubbing the daily sales records, you won’t have to. With many tablet POS solutions, you can see sales, inventory, and customer analytics in real time from any mobile device. Such tools provide greater flexibility and transparency, helping you to streamline your business so that you can feel confident that everything is under control when you step away from your store. Imagine knowing who your best customers are even when you are not present. In addition you can do stock takes with a tablet and input the data life. No need for expensive scanners to input data. With managements apps one could know what is happening in the store without being there.

Free Instant upgrades, back up and support

Since the software of tablet POS providers is based in the cloud, new features, as well as security upgrades, are pushed through to your system instantly. There is no need to hire a consultant or have anyone come to your store since these upgrades are done remotely without any downtime to your business. This can be a huge productivity and cost advantage over traditional systems, which often require onsite expertise and significant business downtime. Support is also given on the spot as there is no need to dial in with remote control software. All support and changes to the point of sale happen in the cloud.

Load shedding

With the current electricity grid in South Africa constantly under pressure Tablet POS handles load shedding with a breeze. Not only do you stay open for sales, but your StorePoint Tablet POS offers offline redundancy should you have no power and your router is off. So your downtime is limited to the minimum. In addition to this, you save cost as a tablet does not need an uninterrupted power supply (UPS). So it means another saving. Normally when electricity is restored after load shedding there is a chance that a power spike might damage your equipment. One thing we have definitely experienced lately at our support desk. With Tablet POS no damage and always open for business, while your competition is closed or must invest in expensive low noise generators or inverters.

Seamless Integration with Helpful Tools

While legacy systems don’t tend to play well with others, tablet platforms easily integrate with many third-party tools. Many of the new tablet POS systems offer seamless integration with marketing tools such as loyalty programs, email campaigns, and rewards, as well as critical business tools like accounting software like SageOne, Xero Accounting, QuickBooks and payment processing like ZipZap. This allows you to manage your entire business all from your POS. New tools are being created for tablet POS systems every day, which means that your job will get easier and easier over time. All of these advantages add up to an attractive business proposition. Lower costs, higher productivity, and reduced risk are all significant contributors to your business’s bottom line. As always, we are available at Retail and Restaurant Business Systems to answer any questions you may have about upgrading to a new tablet POS system. Gives us a call or Whatsapp us on +27764293989


online-pos-system

The truth of Point of sale pricing

Point of sale terminal

April 10, 2019 4:22 pm by Maria Bowes

So, you decided you want to open a new shop or restaurant and one of the things you would need is a point of sale system. You search on the internet and find a company that has an advertisement for a point of sale system. Depending if you look at retail or restaurant pos this becomes more confusing. You read an advertisement that says “Full POS SOLUTIONS FOR RETAIL STORES R 7,999. You look at the other quotes and immediately feel why are these other quotes so much more?

We all know the cost of a new point of sale hardware and software. Years go into the development of a proper retail pos system and even more for a proper restaurant point of sale. Hardware is imported and with the current rand-dollar exchange rate does not help the pricing as everything is imported. The average store or restaurant owner or decision maker when it comes to deciding on a new point of sale system does not have the experience to make a selection of point of sale. There is a lot to consider:

  • What is the spec of the hardware? Windows 10 does not perform well on a Core2Duo computer.
  • Which operating system does the hardware use? How long would Microsoft still support my operating system? Windows 7 has 8 months to go. So no more security updates from Microsoft and in time software like anti-virus software might not be able to run on your pos hardware.
  • Would my data be safe and my point of sale system run smoothly on the operating system?
  • Would the operating system prevent me from using updates on my point of sale system?
  • Then even a bigger question. What type of point of sale software can be included in a price of R 8000-00 including the POS software? Does it really so the job in terms of stability and reporting. Not to mention the functionality?
  • During our years in the point of sale industry, we can remember how things used to work. So in some legacy point of sale pos system, the current and history databases still exist today. You need to do an end of day to get the full report. Should you forget to do an end of day, the pos system keeps the data under current history.
  • Which type of database do you get with a new point of sale at R 8000-00? Most likely a pos system that still uses Microsoft Access or the Firebird Database. In some instances, your point of sale could also be of an age where it does not query your SQL database that quickly anymore.
  • Older databases tend to offer less protection to data loss and the recovery of data.
  • As databases get older, it gets more difficult to add functionality to the point of sale, and limitations to speed, access, and offline redundancy become an issue. Older point of sale systems tends to have a lot of data corruption when attempting to create offline redundancy.
  • Every business needs to manage its inventory and most POS systems will help by tracking stock levels with each sale. Always have up-to-the-minute, accurate inventory data to keep up with your customer’s demands. In South Africa, it happens so often that a retail system is offered in a hospitality environment. Just because it has an interface that resembles a true hospitality system, does not mean it does the function of a restaurant pos system. Does it look at your food cost? Here I don’t mean your end product’s total costing, Food cost is simply the total cost of your food net of existing inventory. Usually, beverage costs are counted separately but occasionally these are combined. When expressed in a percentage, the food cost is simply one’s net food purchases divided by the restaurant’s net sales. Retail systems do not have this.
  • Does your POS system offer mobility and offline redundancy? Tablets need to be able to run offline and must use the latest technology. Remote desktop to connect the two does not work. You will end up with a slow pos system or data loss. Resulting in downtime and less opportunity to sell.
  • Does your so-called point of sale for your restaurant have a reservation system in place? You will find your retail system does not have this.
  • Is your POS system PCI compliant?
  • The fact is that most transactions are paid with debit or credit cards today. In order to accommodate your customers and keep them safe, your POS system should support the PCI DSS standards.
  • Returns and exchanges are something every business has to deal with. Your POS software can help make this a painless process for you and your customers.
  • Track employee attendance and sales easily by them simply logging-on to a terminal. All this information can be reported on or exported to accounting software for payroll processing.
  • Retail POS systems are mostly centered on the actual sales transaction and all the tracking of this information. Many of the common software features like inventory tracking, sales reporting, returns processing, and customer loyalty/couponing functions are essential in a retail environment. While all businesses will need reporting features, retail applications will especially want to have a very granular level of control to see sales data at the individual product and category levels. Retail POS requirements are the most wide-ranging but most software.

From a hardware perspective, retail applications will definitely need a barcode scanner to easily input product data for quick check-outs. Since most input is based around the scanner, things like touchscreens and all-in-one terminals are definitely useable in a retail environment but are not as essential. Since you will probably be doing a fair number of transactions per day, having a reliable thermal receipt printer like the Epson TM-T88V will also be a big concern. A robust scanner and printer will ensure your lines move quickly and make the customer experience a positive one.

  • Restaurant/Hospitality
    The biggest difference between a standard retail POS and those used in restaurant or hospitality environments is how the sales transaction is handled. In retail, everything is inputted for the sale and paid for immediately. In restaurant/hospitality, an order is placed for food or service which is only paid for after it is completed. A suitable POS system will have to be able to suspend these orders until payment is received. Likewise, options to customize orders, schedule reservations, and manage seating/rooms are all musts. The interface of the POS software is also going to be quite different. In retail, your main input type with being with a barcode scanner while in restaurant/hospitality you’ll most likely be using a touchscreen. Having a software interface that is touchscreen friendly, like StorePoint POS, will be very important for many businesses to allow easy order entry.

On the hardware side of things, the biggest difference to retail POS is the importance of the barcode scanner. While it may be needed occasionally, most input in a restaurant/hospitality environment is manually done through the POS software. This is where a touchscreen can really help make this process easier. Since space is also often limited in these applications, all-in-one terminals are very commonly used since they limit the mess of cables and have integrated touchscreens. Receipt printers are important in every POS but when you are dealing with sending orders to a kitchen or other high heat environments, an impact printer like the Epson TM-U220D kitchen printer, will be preferred over a thermal printer which is fine for customer receipts. Additional is the printer redirection, which a retail system does not do.

Conclusion:

Having a POS system that meets all the specific needs of your business will make it an essential management tool and allow you to stay focused on meeting the needs of your customers and your management. Whether you’re a retailer or a new restaurant, determining how you’ll use the POS system will guide in your software and hardware selections. If you are still having difficulty or have additional questions, give our POS experts a call. We’re happy to help you out, even if you don’t buy from us. We are there to support the retail, restaurant and hospitality industry.


OnPoint Retail welcomes Zapper

Onpoint has teamed up with Zapper to bring you even more convenience.
Zapper is a mobile payment, customer loyalty and rewards platform. Get to know your customers better each time they pay.

https://mailchi.mp/ac1b42bcf5eb/onpoint-retail-zapper?e=2ac141e700
Zapper integration

5 Benefits of support agreements

When you are looking for business IT support, you can find various types of contracts and agreements. You could just decide to Pay As You Go (break/fix) basis, pay in advance for blocks of hours, or choose a fixed price IT support contract which includes the majority, if not all, the things your business will need on a monthly basis.

The biggest benefit of a fixed price model, is that you know exactly how much your IT support costs will be each month. This is great for cash flow and essentially your IT costs just become another commodity – just like paying your rent, electricity and insurance. But there are some other major benefits that you may not have realised.

1. A fixed price IT support contract can cost you less

Paying for IT support on a break/fix model is a total unknown cost to your business. You cannot plan for the costs, because you don’t know what your usage will be in the future. Ad-hoc support often results in unexpected invoices that are way above the all-inclusive options. Ensuring you have the right contract in place can save you a lot of money. Who likes to receive unexpected bills?

2. Your IT company has to work harder

When an IT support company charges a fixed fee, it is in their interest to ensure your systems are running at their very best. There is nothing to be gained from a customer having IT issues – in fact the opposite is true; they can lose money if a customer has lots of IT problems. Because of this, most IT companies will perform pro-active monitoring and maintenance to keep your systems healthy.

3. You should have less downtime

As mentioned above, monitoring and maintenance is a feature of most fixed price IT support contracts. Things like hard drive space, server errors, and performance issues are typically monitored. This allows the IT company to react to small issues before they become a big problem – saving you time and money because your systems stay online.

4. You only have a single invoice to deal with

OK, it’s a minor benefit. But rather than multiple invoices for everything they do, a fixed price agreement only sends a single monthly invoice. That means less things for your accounts department to deal with. Many providers will also collect fees via Direct Debit, so you don’t even need to worry about paying the bill.

5. 95% of issues are dealt with remotely

Rather than having to make an appointment to visit your premises, IT technicians can remotely access your systems. This can include carrying out maintenance tasks or working on faults. How does this benefit you? You don’t need to schedule an appointment, which takes time out of your day. You also don’t need to find something else to do while there is an IT technician sitting in your office stopping you from working. A good IT support company utilizes support tools that can perform many tasks in the background – even while you are still using your computer. It’s like stealth IT!

Source
https://m3networks.co.uk/general/5-benefits-of-fixed-it-costs/




Storepoint POS Enhances Integration with Quickbooks, Xero, SageOne, and Exact

December 23, 2018

Storepoint PSO now features full integration with Quickbooks, QuickBooks for Windows, QuickBooks Online, Xero, Sage One, and Exact. By connecting the world’s most powerful cloud-based point-of-sale system with the most popular accounting systems, Storepoint POS provides a comprehensive business operations system for the hospitality industry. This integration is done through SHOGO, a third-party provider that connects POS systems and accounting systems. Sales data from the Storepoint system is mapped and posted to business accounting systems at the department level. Once configured, sales data will be posted automatically each day. This seamless integration with Quickbooks, QuickBooks for Windows, QuickBooks Online, Xero, Sage One, and Exact provides sales dashboards for individual locations and across multiple locations.

Benefits of POS Accounting Integration featuring Storepoint POS.

Replacing the manual sales accounting process, sales information is posted automatically with no importing, exporting, or hand counting. This provides instant reporting for detailed analysis. Businesses have the option of choosing posting methods. For Quickbooks, for example, owners can opt to post sales data as journal entries or sales receipts. For Xero, owners can choose between journal entries or invoices.


As each individual payment type is reported, they can be grouped in whole or in part to match the way they are deposited to the business bank account by the merchant services provider. If operators have multiple locations, sales data is automatically posted at the location level. You can access summary data or track at the line item level.

About Storepoint POS

Storepoint POS is an enterprise-ready cloud-based platform sold globally as the flagship product of Storepoint POS. Storepoint POS works as a stand-alone system or across multiple locations with everything you need to run your business:

• Inventory Management
• Customer Loyalty Programs
• CRM
• Online Ordering
• Reporting & Analytics

• Wait & Reservation List
 

Storepoint offers state-of-the-art technology to help restaurant, retail, pizzerias, and

bar owners run their businesses more profitably.  The Australian-based company founded in 2009 is a recognized technology innovation leader with an all-in-one POS platform supporting restaurant operations before, during, and after the customer experience.



Benefits of StorePoint POS

We are often asked by prospective clients why StorePoint POS would make and excellent choice when choosing a point of sale system, and here are the reasons:

1. Flexibility

A StorePoint POS can be accessed from any devices as long as it has a browser. From a phone or a tablet, from work or from your sofa, you will always have access to your data. Managing your business doesn’t mean that you have to be in your store anymore. So there is no need for third party applications like Teamviewer, which you need to pay for and use on enterprise level.

2. Mobility

Besides managing your business from home, a cloud based POS system also allows you to be mobile inside the store. As the system can be used from a portable device, it allows sellers to move around with the equipment. It would also assit in receiving stock or doing stock takes. So Information is captured live. This can be very practical as vendors can have the product’s information quickly available. Moreover, this feature is extremely used in restaurants as it allows waitresses to automatically send orders to the kitchen printer, and take payments at the customer’s tables. Having an StorePoint POS therefore improves customer service and efficiency.

3. Real Time Processing

As soon as an item is sold, the cloud based POS system instantly saves the information. Sales reports, stocks and customer information are always updated. In addition when an item is counted or received, it will also update immediately making it a interactive system.

4. Secure Backup

With a StorePoint POS system, data is always saved online, which makes the system safer. Additionally, as everything is automatic, you don’t need to worry about where and how often your data needs to be backed up. In addition we don’t have install updates as it is done from the back end which is in the cloud.

5. No High Up-Front Costs

Most of the times a cloud based POS system can be installed on your existing device, which will save you from buying an expensive hard drive, such as a computer. Regarding the software, it can come for free to up to $69-00 per month, depending on the configuration you use. The cost of the program varies depending on the number of cash registers, number of items in the store and number of vendors. Additionally, you will generally need to pay a low monthly fee. This will typically be between $40 and $69, and the fee can be fixed or based on credit card processing charges.

6. Personalized POS System

A cloud based POS system has many different options and you can decide which ones you need for your store and which ones you don’t. Marketing, accounting and loyalty programs can be totally adapted to your needs. You might need a management option to help you successfully control your employees. Also, it could maybe profit your store to have a powerful loyalty program that could advertise your business.

7. Have the Latest Trend

In today’s world technology is moving very fast, and you don’t want to have your new equipment obsolete a few weeks of possession. A cloud based POS system can usually be updated easily and for free. New versions secure you will always have the latest trend and the best available tools. Updates are installed automatically and there is no need for scheduled maintenance.

8. Keep track of your Performance

StorePoint POS can easily be upgraded, and it can track your growth and business needs. StorePoint POS offers apps that can assit in productivity, like operational information on a smartphone. So you will stay informed on the go.

Even if a cloud based POS system seems perfect, there are a few points to check before opting for this option. Check how you can transfer your data from your existing POS system, and if the provider will help you in this process. Also, you need to be sure you have a powerful internet connection or a software that can run without it, and synchronize when you are back online. You don’t want to be in a situation where you can’t receive any payments.

Are you tempted with the advantages and importance of having a cloud based POS system at your store? Before making a choice, you need to know which features your business needs. This will require some research on the different options and available suppliers. We can help you with this process!


Get a Quote Today
Mail us at salescpt1@retailandrestaurant.co.za Remember to mention if it is for retail point of sale or restaurant point of sale. Regards The RRBS Team