Category Archives: Retail News


Three Emerging Retail POS Technologies

Emerging technology trends and mobile devices are changing customer expectations. To remain competitive, small and midsize retail businesses (SMBs) need to adopt a point of sale (POS) tools that address these changing needs.

According to Gartner’s Market Guide for Digital-Business-Ready POS Applications for Tier 2 Midsize Multichannel Retailers, 2016 (content is available to Gartner clients), it’s also important to consider how digital business-ready POS technologies will affect customers’ lifestyles.

For example, customers will start seeing checkout lines as a waste of time when other stores allow employees to check them out from anywhere in the store.

This article will help SMBs understand key retail trends and explain how new POS technologies can help businesses embrace mobile devices, social media and the internet of things (IoT).

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zipzap_card_processing

Technology #1: Mobile POS

Mobile POS systems integrate with common mobile devices like tablets and smartphones to scan products and process payments. According to Gartner’s Hype Cycle for Retail Technologies, 2016 (content is available to Gartner clients), these technologies will become mainstream in less than two years.

These systems can speed up the checkout process and help employees better interact with customers. They’re also useful for small retailers with limited floor space, as they reduce the need for a dedicated cash register.

Mobile POS systems are more suitable for low-margin items, such as groceries, than high-margin categories, such as apparel and electronic items. These products require proper bagging and de-tagging by store associates.

If a retailer has fixed checkout areas, they should make sure that the mobile POS system integrates with their main POS app.

Benefits of Mobile POS for Small Retailers

Mobile POS systems can help small businesses and retailers in a number of ways:

  • Manage multiple stores and engage with customers in a better way: Mobile POS lets retailers track their sales, profits and inventory levels at different store locations using a unified dashboard on their mobile device. Some options integrate with loyalty management programs so customers can access them from their mobile device.
  • Improved sales and data security: These systems allow sales associates to conduct transactions easily from any location inside the store, thus providing better customer service and making more sales. In addition, transactions carried out through a mobile POS are fully encrypted and do not store card data.

Is Mobile POS the Right Solution for You?

According to a recent survey by Boston Retail Partners, 84 percent of the surveyed retailers plan to deploy mobile POS solutions within the next three years.

Many SMB retailers who called Software Advice were also interested in buying a mobile POS in the near future. Here are some sample conversations:

  • A small retailer with a single-store operation wanted a POS system that could automate their sales and track inventory efficiently. They were also interested in a mobile POS option since they visit about 40 events and shows annually.
  • Another retailer with operations across four stores was unhappy with their existing POS system due to ongoing data loss. They also required better credit card processing and were interested in a mobile POS for sales during trade shows.

A mobile POS helped these retailers:

  • Make sales at various trade shows and events. Retailers can meet customers directly at trade shows and conduct sales on the spot. Also, they won’t need to convince customers to visit their stores at a later time, increasing the chance of a sale.
  • Check inventory levels. When a customer asks for a specific product, the associate can use their mobile device to check its availability. If it’s not in stock, they can even place an order for it.

To view the various options, check out our guide to mobile POS systems.

Technology #2: Loyalty Management Systems

These systems enable retailers to reward and interact with regular customers through a centralized system that tracks loyalty points, discounts and gift vouchers. According to Gartner’s Hype Cycle for Retail Technologies, 2016, loyalty management systems will become widespread within two to five years.

These systems can help small retailers encourage and reward customer loyalty. They can help businesses track customer interactions on social media and mobile, and provide appropriate rewards, such as cashback offers or special recognition.

Benefits of Loyalty Management Systems for Retailers

Loyalty management systems can benefit retailers in numerous ways. Here’s how:

  • Increase sales: Loyalty management system capabilities help you build and maintain ongoing relationships with your most loyal customers.
  • Simplify loyalty program adoption: These systems can enable customers to participate in loyalty programs using mobile devices, increasing their adoption.
  • Appeal to millennials: recent study found that millennials are twice as likely to pay a premium if they are earning loyalty rewards.
  • Understand customers’ buying patterns: Retailers can track and understand their customers’ buying patterns. They can offer personalized deals to customers based on their purchase histories and buying trends.

How are Loyalty Management Systems Useful to You?

Thousands of small and midsize retailers already use loyalty management systems or seek to deploy one. Based on a recent survey by Local Commerce Monitor, nearly 24 percent of the SMBs surveyed offer some kind of loyalty program. About one-third of the respondents plan to start offering a customer loyalty program in less than a year.

Chris Luo, VP of Marketing, FiveStars, a loyalty technology company, revealed to Forbes contributor Nicole Leinbach-Reyhle that he believes most retailers that retain customers through repeated sales have better chances to enhance their overall profitability.

Luo is also of the opinion that loyalty programs enhance the overall lifetime value of customers by nearly 30 percent through retention and increase in number of visits and spend.

Retailers can use loyalty management systems in numerous ways.

For example, an SMB crafts retailer in the US that deployed a customer loyalty program had nearly 20,000 customers sign up for the program. The retailer can now identify the most valuable buyers and reach out to them to promote sales events, trade shows and new merchandise.

Technology #3: Digital Wallets

A digital wallet solution securely stores a person’s credentials, such as bank account details, identification cards, loyalty programs and payment cards. Customers can use it in a retail store using their mobile devices.

According to Gartner’s Hype Cycle for Retail Technologies, 2016, digital wallets will see mainstream adoption in two to five years.

These wallets can also store multiple payment options, and customers can keep track of their loyalty program progress and benefits.

Apple Pay in action

Before making large technology investments, SMBs should determine whether there is customer demand. As the technology becomes more popular and SMBs adopt digital wallet technologies, they should explain the advantages of these systems to more reluctant users. Incentives should be considered in order to drive customer use.

The use of digital wallets can significantly increase sales for small retailers. Customers will appreciate the ease of transactions and the opportunity for customized offers.

Benefits of Digital Wallets for Retailers

Digital wallets can make the transaction process faster and more efficient. They also offer additional benefits:

  • Simplified buying process: Digital wallet technology can ease the shopping experience for customers by securely storing customer’s’ payment card information on the server.
  • Increased sales: Customers usually prefer a streamlined buying process and would return to a retailer if their overall transaction process is quick and easy. This gives opportunities to increase sales as existing customers would repeat their buying.

How are Digital Wallets Being Used?

An apparel retailer that operates in two stores contacted Software Advice regarding a retail system to automate their core checkout processes, manage inventory in the stores and track customers. They need the system to support payments made through Apple Wallet or Android Pay, as well as have e-commerce functionality and back office analytics.

Takeaways and Next Steps

These technologies are already in the wild, and customers will increasingly rely on their ease and convenience. To remain competitive, it’s essential for SMBs to be aware of these trends and develop a plan to adopt them within the next two to five years.

Have a look at our website to see what to keep in mind when it comes to technology for your business that best fits your company’s needs.

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Invest in a Kitchen Display System

What Is A KDS Or A Kitchen Display System

A Kitchen Display System, more popularly known as KDS is a display monitor that is set up in the kitchen. Integrated with the point of sale software, it displays the orders that have been placed in the POS. It acts as a mediator between the waiting staff who takes the order, and the chef who prepares the order.

The Benefits Of A Restaurant Kitchen Display System

Now that you know what a Kitchen Display System is, next is understanding why you must invest in it. Not only is it a piece of new age technology where the world is going right now, but it also has multiple benefits that will reflect in your restaurant operations. Here is how a Kitchen Display System can improve the efficiency of your restaurant.

1. No Delay in Order Taking

As soon as you enter the order into the POS, it instantly reflects at the display in the kitchen. Thus, instead of generating a KOT (Kitchen Order Ticket), which needs to be taken to the kitchen and given to the chef or the kitchen staff to be prepared, the order is automatically visible on the kitchen display. Kitchen display systems reduce the time gap between order placing and order preparing.

2. No Missing of Order

Kitchens are often messy and chaotic. Handwritten or even printed KOTs can get misplaced, lost, and deliver incorrect order instructions. KDS ensures that no order gets missed and enhances accuracy. If the customers give any special instructions, they can also be included, and are visible on the display system.

3. Cheaper than Paper KOT

Kitchen Display System is a one-time investment. Once installed and integrated through the POS, it is cheaper than paper KOTs. Bonus points for being environment-friendly and reducing paper wastage!

4. Integrated Online Ordering

Orders placed online are directly pushed to the KDS through the POS. This way you don’t have to push online ordering systems like Starvin Marvin’s online ordering, separately to the kitchen, thus eliminating the risk of missed orders.

5. Streamlined Kitchen Operations

KDS sorts the orders automatically and sends them to the specific KDS station based on order type. For example, in the case of multiple stations, such as the main course section and the dessert station, KDS automatically sends the order for ice cream to the dessert station.

7 Reasons Why You Should Implement Kitchen Display System in Your Restaurant Right Now

6. Improved Communication

Since the order punched into the POS is directly visible on the Kitchen Display System, there is improved communication between the staff. KDS helps customize the kitchen workflow, especially in the case of multi-kitchen restaurants. When the order has been prepared, the chef can change the status of the order to ‘prepared or ready.’ The serving staff can view the display system and serve the order to the customer. Kitchen Display Systems eliminate the need for the service staff to keep asking the chef if the order has been prepared, thus improving communication.

7. Reports

Integrated with your POS software, a Kitchen Display System also helps you keep track of your business, and analyze reports. The KDS gives you in-depth reports through which you can track the average time taken to complete an order. This way you can view how much time and resources are being spent on a particular order.

Kitchen Display Systems are the need of the hour. Not just big cafes, and multi-kitchen restaurants, small restaurants are now also adopting the KDS for smoother restaurant operations and increased efficiency.


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Point of Sale inventory procedure

Receiving and Dispatching Stock

Receiving goods from suppliers is a fundamental part of retailing. Due to the potential financial losses that can result, it is critical that staff follow the related procedures to ensure that this is done effectively. While different procedures apply to different merchandise, the following are typical receiving and dispatch procedures.

Receiving Goods

Goods are for your store
Goods have been ordered
Goods received agree with the order and invoice quantity, description, and quality.
Goods are not signed for before they are thoroughly checked. If an invoice is not received with goods, there must be provided to process it in the correct manner when it is received.
Goods are correctly labeled and immediately placed on the selling floor or store. This is to prevent damage and shrinkage.
Pre-sold goods allocated for the earliest possible delivery.
Damaged or incorrect goods are rejected and arrangements made for immediate repair or replacement – delivery slip marked accordingly.
Stock held in reserve promptly labeled after inspection and carefully stored. Reserves are organized so that the oldest item will be drawn first for the selling floor or for delivery.
Daily Goods Received record kept and processed with all relevant invoices and/or delivery docketsReceiving area kept clear at all times and rigid security adhered to

Dispatching Goods

Dispatch person alert to false or incorrect paperwork.
Ensure customers are notified of impending delivery – address checked and any money collected carefully documented so the driver cannot overlook it.
Double check goods to be delivered are correct in quantity, description, and quality. Damaged goods not dispatched unless an agreement from the customer. Regularly check loaded vehicles to ensure packing is satisfactory and only the items to be delivered are in the vehicle.
Ensure you are satisfied with the appearance of the vehicle and the driver – they create a lasting impression.
Maintain daily goods delivered records – ensure drivers sign for goods in good order and condition and customer signs at the end for the delivery.
All paperwork processed promptly

It is the manager’s responsibility to ensure that everyone adheres to the receiving and dispatching procedures. The process involved in receiving goods will vary from store to store. The responsibilities of the manager and staff when receiving goods will also vary.

Manager's Flow Chart for Recieving Goods
Staff Flow Chart for Receiving Goods

StorePoint Retail POS is equipped to handle stock receiving, branch transfers, warehouse management and invoicing to customers. Using the functionality, it prevents shrinkage and loss of stock. With track and tracing, from your point of sale, you will always know where your inventory is. You will also know when any amount is due.

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OnPoint Retail Screen

OnPoint Retail Point Of Sale

The Benefits

Software functionality benefits of Onpoint Retail POS

Barcode Scanning – Commission Management- Customer Account Profiles – Discount Managemente – CommerceElectronic Signature – Gift Card Management – Inventory Management – Layaway Management – Loyalty Program Support – Multi-Location – Ordering Automation – Pricing Management – Restaurant POS – Retail Management – Retail POS Returns Management – Returns Tracking – Sales Tracking – Touch Screen – Color and size matrix – electronic invoicing – Invemtory management – Management Reports –

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Hardware benefits of OnPoint Retail POS

No expensive hardware – Compatible with all top brands of hardware – Use standard bar code scanners – use standard label printers – label design makes it possible to use different sizes of thermal labels – works well with all top brands of customer displays – Touch Screen friendly design – Can be used on retail tablets – Tablet POS friendly – Hardware required use affordable thermal rolls and thermal labels.


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Mail us at salescpt1@retailandrestaurant.co.za Remember to mention if it is for retail point of sale or restaurant point of sale. Regards The RRBS Team