We are proud to announce that StorePoint POS can now integrate with Uber Eats, which means that your customer can place an order with his smartphone. Your order is captured correctly by the customer and forwarded to StorePoint POS.
The Restaurant can then either receive the order or it can reject the order depending on the customer. The order then prints normally to the kitchen for either delivery or collection by the customer.
Picture this: You’re craving sushi. You heard about a great new spot a few blocks away from a coworker, and now that the craving has hit, you’re ready to order. You search the name of the restaurant in Google, and their website pops up as the first result. You’re impressed by how clean and easy to navigate the website is, and see a link for online ordering at the top of the home page. Score. You place your order and wait for the food to arrive fresh from a friendly delivery driver.
This could be the experience your customers have when they get hit with a craving for your specialities, but would rather enjoy their meal in the comfort of their own home. For the 89 percent of diners that research a restaurant online before dining, having a user-friendly website can make or break a sale from a hungry consumer. Making the process simple is key to securing the sale.
According to investment bank UBS, delivery sales could rise an annual average of more than 20 percent to $365 billion worldwide by 2030, from $35 billion. A recent study conducted by CHD Expert shows that restaurants will see this revenue from a variety of venues:
Takeout for pickup is projected to generate $124 billion in sales this year.
Takeout with direct delivery from a restaurant: $32 billion.
Takeout with delivery from a third-party delivery company: $13 billion.
What does this mean for restaurants? Adapting to the growing online ordering trends is crucial to the survival of your business. By tapping into the possibilities that online ordering has to offer, restaurants have the opportunity to grow alongside these unstoppable trends.
Mobile food trucks operate in a completely different manner than sit-down restaurants and even fast-food restaurants.
With the right system in place, you can gain insight into your food truck to watch it grow. Mobile food trucks operate in a completely different manner than sit-down restaurants and even fast-food restaurants. Operating a mobile food truck often means that you must be able to make changes on the fly. Whether you operate a taco truck or an ice cream truck, when you are in the mobile food business, you need to be able to work quickly and accurately. A POS system designed specifically for the mobile food industry gives you access to the information you need in real-time while helping to keep customers happy and lines moving quickly.
Move Lines Quickly
When it comes to peak serving times, things can get hectic quickly when you operate a food truck. While on one hand, it is nice to see lines wrapped around the block to get a taste of your creations, you know you must move quickly to keep customers happy. A POS system for mobile food trucks allows you to do just that. Transactions are concluded quickly and easily so that customers do not get frustrated and leave the end of the line.
On-the-Go Sales Tracking
Real-time tracking is vital for any business. When it comes to running a mobile food truck, it becomes even more important. As a result, you can make on-the-spot decisions for improved business planning. Analyze details for each transaction, including shift data. You can even study transaction data for specific time periods that you select so that you can gain greater insight into peak times for your business. Even better, real-time reporting info is available from your tablet or smartphone. Not sure which item is selling best from your mobile food truck? Wondering whether you should promote some items more or maybe even modify your menu? The reporting function on your POS will help you to better understand your business.
Simple Inventory Management
With a POS system for your mobile food truck, you can add, receive, and make changes to your inventory. This can significantly free up time that can be put toward more important tasks than stock counts. You also gain complete control over your inventory so that you will know when you need to reorder an item. If you find that you are continually running out of a particular item too quickly in your mobile food truck, you can access sales data and then study it to determine exactly how much you need to order next time.
Regardless of how robust a POS system may be, it is important to ensure that it has the customer support that you need. A problem can occur at any time. Sometimes, you simply may have a question about how to schedule something on your POS. Whatever the case may be, it is important to ensure that the point of sale system you select for your mobile food truck will provide you with live customer support around the clock.
Credit Card Acceptance
In the past, mobile food truck vendors were often limited to accepting cash transactions only. This could significantly reduce business and limit your pool of customers. Today, with a POS system that allows you to accept credit cards, you can increase your customer base and make your customers happy. The ability to accept credit cards also allows you to move customers through the line much faster, thus increasing your turnaround.
In choosing a POS system for your mobile food truck, you need to consider the hardware requirements for the system. For instance, does it include a receipt printer and a credit card reader? Will you need to obtain additional hardware for your point of sale system? All of these are important factors to consider in order to choose a POS system that has everything you need for your mobile food truck without the need to invest in additional equipment later.
Complete POS Solution
Does the point of sale system provide a complete solution for your mobile food truck? With the right POS system, it should be easy to ring up customers, submit orders, schedule employees, track inventory, and print reports. You should also be able to manage marketing campaigns by sending promotional materials and emails. A point of sale system that acts as a one-stop solution for all of your management needs can help you to operate your mobile food truck in a more efficient and profitable manner. Mobile food trucks operate in a completely different manner than sit-down restaurants and even fast-food restaurants. You must provide a quicker turnaround and you must be concerned about issues that are not relevant to other types of food establishments. With the right point of sale system, you can gain insight into your business to watch it grow. In order to take advantage of all of those many benefits, you need to ensure that your POS system has all of the right features.
You’ve likely come across countless mentions of “cloud-based” restaurant POS solutions at one point or another. You might have dismissed it as being “for someone else’s business,” or something you don’t need to worry about right now. But these innovative solutions are applicable to establishments of all sizes.
The beauty of the cloud format is how scalable it is – for major chains, high-end dining establishments, and small coffee shops alike. Whether you’re running a seasonal fruit stand or operating the fanciest fine dining establishment in your city, a cloud-based POS system can help you get the job done right.
If you don’t quite understand what a cloud-based POS system is, you’re not alone. But by the end of this post, you’ll get a clear picture of how the cloud can simplify and optimize your restaurant’s operations.
The Basics of a Cloud-Based Restaurant POS
There’s a reason cloud-based POS systems are so popular. Whether you have concerns about cost, ease-of-use, or security, cloud POS systems have you covered.
Instead of printing out lengthy reports for every shift, now you can access your insights from any smart device, such as your phone or tablet, and get updated sales, inventory, customer feedback and more. Real-time data means real-time solutions to situations before they become problems. Just think of the time and money you’ll save by identifying issues before they blow out of proportion.
You might be thinking that your traditional system, sometimes referred to as “legacy” or “on-premise” POS systems, have served you well until now, so why change? Besides the massive convenience factor, a cloud-based POS can streamline how you run your business.
Now that you understand what the two systems are, we can move onto what an upgrade can do for your business. Here are some key factors to consider:
As mentioned above, legacy systems only allow on-premise access to data, which means you have to be in your restaurant in order to access the information on your POS system. Cloud-based options, on the other hand, can be accessed from anywhere you can access an app, whether that’s in your living room or the other side of the country. All you need is an internet connection and a device that supports apps (aka any tablet or smartphone).
While buying up all of the necessary technology to get a cloud-based POS system off the ground may seem expensive, they tend to have cheaper operating costs in the long run. Do you want to make the investment up front or pay as you go when it comes to service fees and maintenance of traditional systems?
Cloud-based systems update automatically just like the apps on your mobile device, while traditional POS systems require manual updates that can be labour intensive and costly. You have to decide whether you want to be able to handle updates and upgrades on your own or if you’d rather call someone, schedule an appointment, and have them take care of it for you (for a fee, of course). On the contrary, a cloud-based POS system update is usually as simple as a few clicks.
Will your restaurant’s POS needs to stay the same over time or will they change? If your needs will be relatively stable, then a legacy system could work. But if you anticipate growth or change, cloud-based systems are much more adaptable. Whether it’s updating your menu on the regular, launching new or improved loyalty programs, or requiring more precise inventory tracking, the more your needs will shift over time, the more sense it makes to opt for cloud-based. Most cloud-based systems also update with new features as technology improves across the industry – something you’re unlikely to get with a legacy POS system.
This is one area in which legacy systems may have a slight advantage. If you’ve got a solid internet connection (and most places do), you shouldn’t have problems with a cloud-based POS. But if the internet ever is down, the system that your restaurant relies on will be offline. Luckily, StorePoint POS offers offline redundancy to carry you through any unforeseen internet issues. So if you don’t have an internet connection, no problem, your data would be safe.
Lingering cloud POS technology questions
What will it cost me?
If you’re dedicated to sticking with an on-premise, legacy hardwired POS system, be prepared to pay handily for the privilege of less sophisticated resources. Hardware costs are separate from service, maintenance fees are extra, and technical support is often necessary, at prices we don’t even want to discuss here. While traditional POS systems certainly have lower start-up costs, they tend to come with plenty of hidden costs that reveal themselves over time.
Because cloud-based restaurant POS systems do not require physical server hardware on the premises, upfront costs are kept to a minimum, and monthly subscription fees are lower. Best of all, instant free upgrades mean no lost revenue from downtime or unwieldy hardware upgrades as a business grows. Instead, plans can be upgraded or downgraded at will, and most providers don’t even charge a fee for the trouble.
Imagine upgrading your restaurant’s POS system with the tap of an app from the comfort of your own home rather than having to schedule an appointment with someone from your POS system provider to come out and do it for you. How nice would that be?
Do I have to start from scratch?
Cloud-based POS systems can be integrated with any number of functionalities, from digital payment and receipts to automatic discounts and updated loyalty rewards. If you have existing setups in place, many third-party vendors have upgraded apps for iPad POS systems to help you maintain your current rewards and promotions planning.
What’s more, is that social media planning and execution is a breeze with cloud-based systems. For example with Storepoint POS, you can aggregate all of your reviews and social media notifications in a single view, monitoring your reputation and responding to guests in a timely manner.
Making the Switch to Cloud: Benefits of a POS System Upgrade
You’ll be shocked at how easy it is to set up and use your new cloud-based POS. Thanks to the cloud, and its encrypted online storage, there is no risk of hardware or software incompatibility or failure. There are no viruses or driver hiccups. And there’s no risk of a hard drive accidentally deleting a weekend’s worth of sales reports. It’s all backed up, automatically. Plus, younger generations of workers—think millennials and Gen Zs—will get right on board with a cloud-based POS solution.
The benefits aren’t limited to your staff, either. Customers will feel good knowing their credit card information is secure and encrypted. In turn, credit providers have developed safe, convenient online POS payment solutions as a result.
And finally, there’s the benefit of accountability. Whether you own a bar or restaurant, food truck or lemonade stand, your POS can track every last drop of product you have for sale, so you can spot discrepancies in an instant, and fix gaps before they become problematic.
Cloud solutions facilitate faster, easier, and more extensive business insights, which can help you make strategic decisions. By connecting what is happening in the back of the house to the front, restaurant operators get a holistic picture of how the business is running.
Another benefit of the cloud is that most of the grunt work that requires technical skills is already handled by the provider, so customers only need to learn the systems on an end-user level. This not only saves on training, but it allows non-tech savvy people easy access to pertinent data.
The cloud can be an intimidating concept for technical newcomers. But customers who move to cloud-based POS systems are almost always satisfied once they see this technology working to keep their business safer, more efficient, and, yes, more profitable across the board.
It’s time to let cloud-based technology do the work for you so you can focus on training a killer staff and chatting up your regular customers so they keep coming back again and again.
Investing your budget in the proper channels is the fastest way to success in the crowded and competitive restaurant industry. Redoing your décor and focusing your marketing efforts can both lead to an increase in foot traffic and word-of-mouth, but in order to stay relevant, you need to invest in top-of-the-line restaurant technology.
Many restaurants already take advantage of the numerous benefits a POS (point of sale) system provides. Small cafés and established franchises use POS systems for credit card transactions, payroll generation, and food inventory. But now, POS tablet systems are not only for servers and staff – they’re allowing customers to check out and order food in the blink of an eye. Here’s how a tablet POS system at each table can drastically improve your bottom line.
Order and Payment Accuracy
Deriders of POS technology point out the “human element” missing when restaurant customers place an order or pay for their bill via a touchscreen tablet at their table. But the reality managers are familiar with is that part of the human equation is error. With restaurant POS systems, the customer gets what they want and pays the correct amount.
With Foodchow Online ordering, the onus is on the customer, to ensure they place the order correctly. With pre-defined modifiers, orders are placed correctly and without errors. Pizza toppings apear on the customer’s smartphone for selection.
This reduces the number of miscommunications between servers and customers that result in a frazzled diner insisting they “ordered it medium-rare” or “wanted the sauce on the side.” Typically, you’d have to simply chalk it up to the cost of doing business and prepare another entrée for a customer who probably won’t tip. Now, they can customize their order directly, resulting in more satisfied customers.
In addition, the POS checkout system eliminates the frustration of deciphering a tip amount or total that is completely illegible. Many POS systems simply ask the customer the percent of tip they wish to include, then does the math for them. Servers don’t have to agonize over scribbled checks, and customers don’t have to wrack their brains to calculate 20 per cent of R 430-00.
Avoid the Split-Check Headache
How many of your servers complain of this scenario: once the customer has finished their dessert, the server brings them a check only to hear that “actually, we wanted to split that.” Splitting checks is certainly part of the job, but the frequent back and forth and multiple calculations can cost a restaurant plenty of wasted time, which translates to slower table turnover rates.
With POS tablets, customers can split their checks multiple ways or even by item with a few button presses. Coupled with the payment security provided by Buzztime’s digital dining POS system, customers simply feel safer and more confident with checking out. POS systems streamline payment efficiency while allowing your diners to fully immerse themselves in the dining experience.
One oft-neglected benefit of a POS tablet system at the customers’ table is the way it completely changes the way we think about menu design. Before, the visual layout of your paper menu was crucial to maximizing purchases of high-margin items, and poor placement of your best items meant they were buried until you found the money to pay for a redesign and print new menus.
With POS this is a problem of the past. You can A/B test product descriptions and tweak them based on purchase rates and customer feedback. Changing the colours of your menu and the order of the menu items can be accomplished in seconds. You can update and refine your menu daily to guarantee your restaurant is a well-oiled machine that leaves your customers satisfied.
What are you waiting for? Switch to StorePoint Restaurant POS and embrace the future of restaurant management.
Online Ordering is an indisputable force in the restaurant world. Not only does it provide an additional stream of revenue for restaurants (for many significant), it is completely reshaping the way restaurants connect with their customers.
Let’s take a look at how impactful online ordering is for restaurants:
79 percent of Millennials (ages 18-34) have ordered takeout via a website or app, which is 29 percent more than the older U.S. adult population (ages 45+). (orderTalk)
When Millennials order from restaurants, they’re dining in just 42% of the time. Other restaurant visits are made up of takeout (40%) and delivery (19%). (Restaurant Business Online)
Give Us The ROI Stats
In a study commissioned by GrubHub, they found that restaurants using an online ordering service were able to grow their takeout revenue by 30%.
Let’s look a little further into the ROI:
67% of customers who have placed an order online will visit the restaurant more frequently versus those who have not. (PMQ)
The average online pizza order is 18% higher than orders by phone. (Pizza Sales)
34% of diners say they usually pay up to $50 per order when ordering food online. The average spend per person in a full-service restaurant averages $16–30. (7 Shifts)
More restaurant concepts in the coming years will be designed specifically for delivery, automation and mobile ordering, says Euromonitor International. (QSR)
This trend is likely to continue, with only 39% of millennials saying they believe they’ll have more time to cook in the future. (Restaurant Business Online)
Starvin Marvin online ordering platform provides your business with a web presence optimized for both desktop and mobile browsers. Using custom menus created through the Revel management console, product, inventory, and order information syncs seamlessly both in-store and online. To encourage return visits, your customers can create accounts to store loyalty program information, gift card data as well as secure, tokenized credit card information for repeat purchases.